Questions & Answers

Tampa Bay home care, answered.

Straight answers to the questions homeowners and rental owners ask most — about repairs, renovations, turnovers, cost, and how we work.

Getting started

How do I request a house call?

Reach out by phone or the contact form and tell us what the home needs — a photo and a few details are plenty to start. We'll talk through the scope, send a clear written estimate, and schedule a time that works for you. For most everyday repairs and refreshes, we can get you on the calendar quickly.

What areas do you serve?

We serve Tampa Bay — primarily Pinellas, Pasco, and Hillsborough counties, including Palm Harbor, Clearwater, St. Petersburg, Dunedin, Tarpon Springs, and Tampa. If you're just outside that footprint, ask anyway: we'll let you know if we can help or point you toward someone who can.

Do you charge for estimates?

No. You get a clear, no-obligation estimate before any work begins — usually after a quick look at the property or a few photos. You'll know the scope and the price up front, and we'll flag anything that could change the cost before we start. No surprises.

Cost & pricing

How does your pricing work?

We price by the project, not by guesswork. Once we understand the scope, you get a written estimate covering labor and materials. We explain what's included and call out anything that might add cost — like hidden damage behind a wall — before we proceed, so you can decide with full information.

What's included in the price?

Your estimate spells it out — typically labor, materials, and cleanup for the agreed scope. If something extra comes up mid-job, we stop and get your okay before adding it. We'd rather have an honest conversation than hand you a surprise invoice.

Will the cost change once you start?

Occasionally a project reveals something we couldn't see up front — rot behind a baseboard, for example. If that happens, we pause, show you, and give you the added cost before doing the extra work. You always decide whether and how to proceed.

Repairs & renovations

What kinds of repairs and renovations do you do?

The everyday work that keeps a home healthy: interior and exterior painting and finishes; flooring, tile, and surface updates; fixture and hardware replacement; drywall, trim, and small repairs; and ongoing maintenance and punch lists. Not sure if something's in our wheelhouse? Just ask.

What are the most common repairs you get called for?

Drywall patches, sticking or misaligned doors, dated or leaky fixtures, worn caulking, trim and baseboard fixes, and fresh paint top the list — the small things that make a home feel cared for. We also knock out the punch-list items that pile up before a sale, a move, or a new tenant.

Should I repair something or replace it?

It depends on the item's age, condition, and what it's costing you to keep patching it. We'll give you a straight read — what's worth repairing, what's near the end of its life, and where replacing saves money over time. No pressure to do more than the home actually needs.

Can you match my existing paint or finishes?

In most cases, yes — we can match wall colors and blend repairs so they don't stand out. For older or custom finishes an exact match isn't always possible, and we'll tell you honestly before we start so you can decide whether to touch up the spot or refresh the whole area.

Rental turnovers & make-readies

What is a rental turnover (make-ready)?

It's the work between tenants — or between guests — that gets a unit rent-ready: cleaning, paint touch-ups, small repairs, fixture swaps, and the punch list that makes a place show well. The goal is getting the property back on the market fast, because every vacant week costs you rent on top of your carrying costs.

How much does a turnover cost?

It varies widely with condition and scope. Industry-wide, a standard turn often runs a few thousand dollars, while heavier make-readies cost more. We scope yours after a look and give you a clear number — and because we handle the work in-house, there's no vendor markup or scheduling runaround.

How fast can you turn a unit?

It depends on the scope, but speed is the whole point of a turnover — we plan the work so it starts the moment the unit is available. A defined punch list moves quickly; larger projects take longer. Tell us your timeline and we'll tell you honestly what's realistic.

Do you work with landlords and property managers?

Yes. We handle turnovers, make-readies, and ongoing maintenance for rental owners and managers across Tampa Bay. Because we own and operate our own rentals, we treat your property the way we treat ours — repairs and turnovers handled in-house, one accountable team from start to finish.

Wellness Plans & memberships

What is a Wellness Plan?

Think of it as an annual physical for your home — on a monthly plan. We build a rolling maintenance calendar around your home's age and equipment (roof, AC, water heater and more), remind you when each item is due, and send our specialists to handle the visits. The Standard Wellness Plan is $89/month and includes two seasonal wellness visits a year, an annual Property Physical, a hurricane-prep check each May, and member pricing on treatments. Every visit, photo, and report shows up in your client portal.

Why do I need a maintenance plan for my home?

Most expensive home failures start as skipped maintenance nobody told the owner about — HVAC service, water-heater flushes, dryer-vent cleaning, roof checks, caulk and seal inspections. Manufacturers and insurers assume they're happening; most homeowners were never handed the list. A Wellness Plan puts that list on autopilot, tuned to your home's actual age and equipment, so small items get handled before they become big ones.

How do Property Check-In plans work and what do they cost?

For vacant units, seasonal homes, and properties between tenants, we visit on a schedule you choose — monthly ($59/month), bi-weekly ($99/month), or weekly ($179/month) — checking for leaks, storm or pest damage, and security issues. After every visit, a photo report lands in your client portal, which also gives you dated documentation for your insurer after a storm. We check on the property, not people — we're not a home-health service.

I just bought a house — can you work from my inspection report?

Yes — that's one of our favorite starting points. After closing, most buyers are left with a long list of inspector recommendations that never got negotiated. Send us the report: we'll turn the fix-now items into a clear treatment plan you can approve line by line, and build your home's wellness calendar from the rest — so your new house starts life on a care schedule instead of a someday list.

Your client portal & payments

What can I do in the client portal?

Everything about your home, in one place: review and approve your treatment plan line by line, pay deposits and invoices securely by card or bank transfer, see before-and-after photos of every completed visit, follow your wellness schedule, and request new work in a few taps. You'll get an invite when we send your first treatment plan — or sign in anytime at app.rerxhousecalls.com.

How do I pay — and is it secure?

Pay by card, Apple Pay, Google Pay, or bank transfer straight from your invoice email or the client portal — payments are processed securely by Stripe, and we never see or store your card details. Prefer a check? That works too. Deposits you've paid are automatically credited on your final invoice.

Getting your home ready to sell

What should I fix before selling my house?

Start with the deal-breakers an inspector will flag — roof, HVAC, plumbing, and electrical issues — then the cosmetics buyers notice on the walk-through: fresh neutral paint, clean or updated flooring, working fixtures, and curb appeal. Skip big-ticket remodels that rarely pay back. The goal is a clean, move-in-ready feel with no red flags that scare buyers or stall the inspection.

What repairs are not worth it before selling?

Full kitchen or bath gut-jobs, high-end finishes above your neighborhood's price point, and personal-taste upgrades usually don't return what you spend — buyers rarely pay extra for them. You're almost always better off with a clean, neutral, well-maintained home (fresh paint, tidy floors, working systems) than an expensive renovation you won't recoup at closing.

Is a pre-listing inspection worth it?

Often, yes. For a few hundred dollars, a pre-listing inspection surfaces the problems a buyer's inspector would find — so you can fix them on your own timeline instead of negotiating credits under deadline pressure. It also lets you price with confidence and avoid surprises that derail a sale. We can walk the property first and help you decide what's actually worth addressing.

What gives the best return when prepping to sell?

The inexpensive, cosmetic fixes tend to win: fresh neutral paint, clean or refreshed flooring, updated light fixtures and hardware, and curb appeal — mulch, a painted front door, tidy landscaping. They make a home feel move-in ready and photograph well, which drives showings, without the cost or risk of a full remodel. Decluttering and a deep clean come first.

Should I make repairs or just lower the price?

It depends on the issue and your timeline. Visible cosmetic flaws and inspection red flags usually cost less to fix than the price cut buyers demand for them — and a clean home sells faster. Big, expensive problems are sometimes better handled with a credit or a price adjustment. We'll give you a straight read on which is which for your property.

Rehabs & renovation value

Where should I spend my rehab budget for the best return?

Kitchens and baths drive value, but you rarely need a full gut — refinishing or refacing, new hardware, lighting, and updated appliances go a long way. After that: neutral paint and fresh flooring throughout, then curb appeal. Cosmetic, move-in-ready updates tend to recover their cost and sell faster, while over-improving beyond the neighborhood rarely pays back.

Cosmetic refresh or full gut — how do I decide?

Match the scope to the property's condition and your comps. If the systems are sound and the layout works, a cosmetic refresh — paint, floors, kitchen and bath updates, fixtures — usually delivers the best return for the least risk. A full gut makes sense only when major systems are failing or the floor plan is hurting value, and the after-repair comps justify the spend.

How much should I budget for a rehab?

It depends on size and condition, but it helps to think in dollars per square foot — lighter cosmetic work runs lower, a full gut runs much higher. Our free Fix & Flip Analyzer estimates it quickly using Tampa Bay averages, and we scope the real number on-site. Always add a contingency — roughly 10% — for what's hiding behind the walls.

What are the most common rehab mistakes?

Over-improving for the neighborhood, choosing finishes by personal taste instead of buyer appeal, underestimating the budget (and skipping a contingency), and chasing big projects that don't move the appraisal. The flips that work usually stay clean, neutral, and on-budget — spending where buyers actually pay (kitchen, bath, paint, floors, curb) and stopping there.

What should I fix first in a rehab?

Health-and-safety items and anything an appraiser or inspector will flag come first — roof, systems, water intrusion, and structural work (handled by the right licensed trades). Then the value drivers buyers see: kitchen, baths, paint, flooring, and curb appeal. Cosmetic-but-optional items come last, only if the budget and comps support them. Sequencing this way protects both the deal and your margin.

Estimating the numbers

How do I estimate rehab cost quickly?

For a fast read, estimate by condition and square footage — light cosmetic work at a lower price per square foot, a full gut much higher — then add a contingency. For a real number, itemize the scope: kitchen, baths, flooring, paint, roof, and systems. Our free Fix & Flip Analyzer does the quick version using Tampa Bay averages; we confirm the details on-site.

Is the 70% rule still useful in today's market?

Less than it used to be. In an appreciated, higher-rate market like Tampa Bay, "ARV × 70% − rehab" rejects almost every real deal. Most active investors now back into their offer from a target profit instead — the most they can pay and still hit their number. Our analyzer uses that margin approach, which flexes with the market rather than a fixed percentage.

What is ARV, and how is it determined?

ARV is after-repair value — what a home should sell for once it's fixed up, based on recent sales of comparable, renovated homes nearby. It's the anchor of any flip: your max offer, rehab budget, and profit all work backward from it. A realistic ARV comes from good comps, not optimism — getting it wrong is the fastest way to lose money on a flip.

Licensing & scope

Are you licensed and insured?

Yes — we're fully insured with general liability coverage and operate as a professional home-services team. We focus on cosmetic and general handyman work. For jobs that require a licensed trade — electrical, plumbing, structural, or general contracting — we'll tell you and help you bring in the right licensed professional.

What work is outside your scope?

We don't perform licensed electrical, plumbing, structural, or general-contracting work. When a project needs one of those trades — or a permit — we'll say so up front and point you to a trusted, licensed pro. We'd rather keep you safe and compliant than take on something that should be handled by a specialist.

Will my project need a permit?

Some work does and some doesn't, depending on the scope and your local jurisdiction. Cosmetic updates usually don't; structural, electrical, and plumbing changes often do. If your project may require a permit, we'll flag it and direct you to the right licensed professional, since permitted trades fall outside our handyman scope.

About & getting started

Who is House Calls?

We're a Tampa Bay home-services team founded by Denay and Michael Bartuseck — a Florida licensed broker and two nurse practitioners — who bring a clinician's standard of care to homes: assess carefully, prioritize what matters, and treat the root cause. As active owner-operators, we maintain properties the same way we maintain our own.

What does "house calls" mean?

It's a nod to a clinician who comes to you. When something in the home needs attention, we show up and handle it — diagnosing the issue, recommending what actually matters, and doing the work. Same idea as a doctor's house call, applied to your property.

Do you offer ongoing maintenance?

Yes. Beyond one-off repairs, we handle ongoing maintenance and seasonal punch lists for homeowners, second-home owners, and rental owners. Regular upkeep catches small issues before they become expensive ones — the care-first, prevention-minded approach the company was built on.

How do I get started?

Reach out with what your home needs — a quick call, a message, or a few photos. We'll assess it, give you a clear estimate, and get you on the schedule. Whether it's a single repair, a refresh, or a rental turnover, we'll handle it with the same standard of care.

Good to know: This page shares general information based on our experience serving Tampa Bay homeowners and rental owners. It isn't professional, legal, or financial advice and isn't a substitute for an on-site assessment — costs, timelines, and recommendations vary by property. We focus on cosmetic and general handyman work; for licensed electrical, plumbing, structural, or general-contracting needs, please consult a licensed professional.